Have you locked yourself out of online banking or forgot your password? The new Member Direct Self-Serve Login feature allows members to reset their personal access code (PAC) or personal challenge questions in a secure way, without having to call or visit the branch. For security, you will be required to verify your identity before using this feature.
How to Reset Your PAC:
How to Reset Your Security Questions:
Members are allowed three (3) attempts in a 24-hour period, including failed attempts. After three failed attempts, please contact your branch.
This feature uses information from the credit bureau, but will not show on your credit report.